At Saanshine (website: www.saanshine.store), customer satisfaction is important to us. This Refund and Return Policy explains the terms under which returns, replacements, and refunds are accepted for purchases made through our website.

Eligibility for Returns

Due to the nature of hair accessories and jewellery, items once delivered are generally not eligible for return or exchange for hygiene and safety reasons. Returns or replacements will be considered only in cases where the product received is damaged, defective, or incorrect.

Return Request Timeframe

Customers must raise a return or replacement request within forty-eight hours of receiving the product. Requests made after this period may not be accepted.

Conditions for Return

To be eligible for a return or replacement, the product must be unused, unworn, and in its original condition with all original packaging, tags, and accessories intact. Any item that shows signs of use, damage, or tampering will not be eligible for return or refund.

Non-Returnable Items

Products such as jewellery and hair accessories are non-returnable once delivered unless they are damaged, defective, or incorrect at the time of delivery.

Return Process

To initiate a return or replacement request, customers must contact us through the official email address provided on our website and share relevant order details along with clear images of the product. Once the request is reviewed and approved, further instructions will be provided.

Refunds

If a refund is approved, the amount will be processed to the original mode of payment within seven to ten business days after the returned product is received and inspected. Refund timelines may vary depending on the payment provider or bank.

Replacement Policy

In cases where a replacement is approved, Saanshine will arrange for the product to be replaced based on availability. If the replacement product is unavailable, a refund may be issued at our discretion.

Shipping Costs

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect product delivered by us.

Order Cancellation

Orders can be cancelled only before they are shipped. Once an order has been dispatched, it cannot be cancelled. Refunds for eligible cancellations will be processed as per our refund timelines.

Changes to This Policy

Saanshine reserves the right to update or modify this Refund and Return Policy at any time. Any changes will be effective immediately upon being posted on the website.

Contact Us

For any questions or concerns regarding this Refund and Return Policy, customers may contact us through the official email address mentioned on our website.